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This feature requires you to use a Microsoft Exchange Server 2000, Exchange Server 2003, or Exchange Server 2007 account.
Most home and personal accounts do not use Microsoft Exchange. The Offline Address Book contains the properties of a user, such as e-mail addresses, that Microsoft Outlook requires in order to send an e-mail message and display information about the user.
The offline address book contains the properties of a user, such as email addresses, that Microsoft Outlook requires to send an email message and display information about the sender.
By using an offline address book, Outlook doesn’t have to connect to Microsoft Exchange Server to resolve names or open the records for each user.
This reduces network traffic and improves performance.If you choose to participate, the online survey will be presented to you when you leave the Technet Web site. 24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from 'Web-based distribution' (basically form the website on the Exchange (or Exchange CAS) server.So there are three factors stopping you seeing that new user on the GAL (, however if that’s not an option, read on).